of purchase is required for this service
agreement to be in effect.
Mattress would like to refer you to the warranty
policy that is stitched on your mattress. Please
read the warranty before reading the rest of these procedures!
policy states that defective items must "be reported
to the selling dealer." Leader Mattress does not
have the capacity to pick up mattresses from individual
customer's homes. It is essential that you return the
mattress to the store that you purchased it from and
then they will contact us regarding a repair order.
Leader will pick up and ship the mattress back to our
warehouse for inspection.
the store in which you purchased the mattress has gone
out of business then you may contact Leader Mattress
and request an inspection service. However, it is up
to the customer to pay for shipping of the mattress
to our warehouse.
individuals are located in Southern California and wish
to deliver the mattress to our business then that will
be permissible. Below are the repair procedures for
those who would like to drive their mattress to our
Bring the mattress to our warehouse.
Go to our front office and pick up paperwork for your
service. Present your proof of purchase at this time.
(A bill of sale or receipt is fine).
Take the mattress to our dock.
The inspection will take approximately 5-7 business
days. We will contact you with the results (this could
be earlier than the stated time).
The inspection is free, however any repair work
done at your request that is not part of our warranty
will be charged to you enable to fix.